What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I loved it they fit I. Can here myself talk but I have to turn my tv up to 30 percent to here what they are saying on tv because.my air conditioning is on

Betty Pogue, on Google

Had a great experience. Angie was so helpful and knowledgeable. I will definitely recommend Pattillo to anyone suffering with hearing problems.

Clay Spivey, on Google

Posted by James Kerry McGuire. Dr. Summer Heard did an excellent job when I purchased my last set of hearing aids. She explained every detail about my new hearing aids including how to use the remote, Surf Link and thrive app. She also paired my hearing aids to my iPhone...

Kerry McGuire, on Google

I would like to congratulate Dr. Summer Heard for her awesome abilities to find solutions to hearing aid issues and having the knowledge to fine tune my aids for optimum effectiveness. She has truly been a blessing! I look forward to a long term relationship with her going forward. I...

Jill McCarter, on Google

Clark and Angela are very nice polite and professional people. They take the time to explain everything to you and make sure that you have a full understanding of your hearing, the possibility of aid from hearing aids and the cost.

Patsy Mims, on Google

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